We’re excited to provide you with luxurious transportation services. Before you book with us, please take a moment to read our Terms and Conditions. This agreement outlines the rules and expectations for using our website, https://theroyallimo.com, and our services.

1. Acceptance of Terms

By using our services, you agree to comply with these Terms and Conditions. If you have any questions or concerns, feel free to reach out to us. If you do not agree with these terms, please refrain from using our services.

2. Changes to Terms

We may update these Terms and Conditions from time to time. If we make changes, we’ll notify you through our website or via email. It’s your responsibility to review any updates. Continuing to use our services after any changes indicates your acceptance of the new terms.

3. Booking Services

Advance Reservations: To ensure prompt service, please book your ride at least 12 hours in advance. We cannot guarantee availability for last minute requests.

Payment: Payments are required at the time of booking. We accept various payment methods, and your payment details will be securely stored.

4. Cancellation and Refund Policy

Cancellations: If you need to cancel, please do so at least 24 hours in advance for a full refund. Cancellations made within 24 hours may incur a cancellation fee.

Deposits: Any deposits made are non refundable. Please inform us of any changes to your flight or schedule as soon as possible.

5. Our Policies

Damage to Vehicles: You may be held responsible for any damages to our vehicles caused by you or your party during your ride. Such charges will be billed directly to the credit card provided at the time of booking.

6. Price Changes

Our rates are subject to change. The rate at the time of your booking will apply to your service. Please note that trips of unusual duration may incur additional fees for meals or accommodations for our drivers.

7. Limitations of Liability

While we strive to provide excellent service, The Royal Limousine is not liable for any indirect, incidental, or consequential damages arising from your use of our services. If there’s an issue, your sole remedy is to discontinue use of our services.

8. SMS Communication Policy

8.1 SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

8.2 Types of SMS Communications

If you have consented to receive text messages from The Royal Limousine, you may receive messages related to the following:

• Booking confirmations and updates

• Appointment reminders

• Follow-up messages

• Billing inquiries

• Promotions or offers (if applicable)

Example: “Hello, this is a friendly reminder of your upcoming booking with The Royal Limousine on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

8.3 Message Frequency

Message frequency may vary depending on the type of communication. Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your bookings or account status.”

8.4 Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

8.5 Opt-In Method

You may opt-in to receive SMS messages from The Royal Limousine in the following ways:

• Verbally, during a conversation

• By submitting an online form

• By filling out a paper form

8.6 Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

8.7 Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Contact Us.

8.8 Standard Messaging Disclosures

• Message and data rates may apply.

• You can opt-out at any time by texting “STOP.”

• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.

• Message frequency may vary.

9. Contact Us

If you have any questions regarding our Terms and Conditions or need assistance, don’t hesitate to reach out:

Email: reservation@theroyallimo.com
Phone: (800) 486-2211

Thank you for choosing The Royal Limousine! We appreciate your trust in us and look forward to providing you with an exceptional transportation experience.